Privacy Policy

Last updated: 7th April 2025

1. Introduction
Elite Links (M) Sdn Bhd (“we,” “us,” or “our”) operates the e-commerce website AA Travel SIM(https://aatravelsim.com). We are committed to protecting your privacy and complying with Malaysia’s Personal Data Protection Act 2010 (PDPA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, purchase our roaming data SIM cards (physical/eSIM), or participate in our referral program.

2. Information We Collect
We collect the following types of data:

• Personal Information:

  • Name, email, phone number, shipping/billing address.

  • Payment details (processed securely via WooCommerce-integrated gateways like Swif Payment Gateway; we do not store card details).

  • Passport information (for eSIM registration, if required by telecom providers).

• Referral Program Data:

  • Referrer and referee names, emails, and referral activity.

• Technical/Usage Data:

  • IP address, device type, browser, cookies, and usage patterns via Google Analytics, Meta Pixel, TikTok Analytics, and similar tools.

3. How We Use Your Information

• Process orders, deliver SIMs/eSIMs, and provide customer support.

• Verify identity and comply with legal obligations (e.g., telecom regulations).

• Improve website functionality and user experience.

• Analyze traffic and run targeted ads via third-party tools (e.g., Meta Pixel).

• Manage referral programs (track rewards, notify participants).

• Send promotional emails (with consent; opt-out available).

4. Sharing of Information
We may share your data with:

• Service Providers: Payment gateways, shipping partners, analytics platforms.

• Legal Authorities: To comply with Malaysian laws or regulatory requests.

• Referral Participants: Limited details (e.g., name) to confirm referral status.

• International Transfers: Data may be transferred to third parties outside Malaysia (e.g., Google, Meta). We ensure such parties adhere to PDPA-equivalent standards.

5. Data Security

• SSL encryption secures data transmission.

• Restricted access to personal data within our organization.

• Regular security audits.
  Note: No system is 100% secure; we cannot guarantee absolute security.

6. Data Retention
We retain data only as long as necessary for:

• Fulfilling orders or providing services.

• Legal/compliance purposes.

• Business needs (e.g., analytics, dispute resolution).
  You may request deletion of your data (see Section 7).

7. Your Rights Under PDPA
You have the right to:

• Access, correct, or delete your personal data.

• Withdraw consent for marketing communications.

• Request data portability (where applicable).
  To exercise these rights, email us at [email protected].

8. Cookies and Tracking Technologies
We use:

• Necessary Cookies: For website functionality (e.g., WooCommerce cart).

• Analytics/Marketing Cookies: From Google, Meta, TikTok, etc., to track usage and ads.

• Manage preferences via your browser settings or our cookie consent banner.

9. Third-Party Links
Our site may link to external websites (e.g., telecom partners). We are not responsible for their privacy practices.

10. Children’s Privacy
We do not knowingly collect data from minors under 13. Parents/guardians may contact us to remove unintentionally collected data.

11. Changes to This Policy
Updates will be posted on this page with a revised “Last Updated” date. Material changes may be notified via email.

12. Contact Us
For questions, requests, or complaints:

• Email: [email protected]

• Registered Address: The Vertical Business Suite, Tower B, Level 17 Unit 05, Jalan Kerinchi, 59200 Bangsar South, Kuala Lumpur, Malaysia