Refund Policy

Refunds for Non-Activated Data Plans. If the eSIM (i) has not been installed or (ii) has been installed on your device but the Data Plan is not activated, you may request a full refund.

Refund for Activated Data Plans with Unused or Minimally Used Data. If the eSIM has been installed and you have activated the Data Plan, it will be considered utilized, and a full refund cannot be guaranteed. However, AATravel may consider a full or partial refund for your unused data under the following conditions:

1. The Data Plan has been activated, but the data remains generally unused (>99% of the Data Plan left), and/or

2. The data has been used insignificantly due to service quality issues related to AATravel.

Please note that the decision to grant you a full or partial refund is at the discretion of AATravel, and AATravel does not provide any guarantee regarding the extent of your refund request.

Refund Restrictions. AATravel reserves the right to refuse any form of refund under the following circumstances:

1. Evidence of Abuse: If there is evidence of abuse (e.g., repetitive refund requests), violation of our Terms, or any fraudulent activity related to usage of Services.

2. Deleted Account: If you delete your account after purchasing a Data Plan and subsequently request a refund, no refund will be granted.

3. Unrelated Charges: Refunds or compensation will not be granted for charges incurred from alternate phones, alternate SIM cards, alternate providers, hotel phones, or any other charges not directly associated with your Account.

General Refund Period. All refund requests should be made within 30 days of the Data Plan purchase date. Please note that each Data Plan has its own validity period, and once it expires, no refunds will be provided.

Refund Process. AATravel’s decision regarding refund will be made within 5 working days of the submission of your eligible request. The actual refund will be processed within a reasonable time frame but no later than 30 calendar days.

Additional requirements. In the event of the implementation of any special campaign or referral program, additional conditions and different policies may apply. This could include stipulations that discourage misuse of the campaign or referral program. In case of any discrepancy between the terms, this refund policy shall prevail.